1. Who We Are and What These Terms Cover
RANDM.GAMES LTD ("RANDM.GAMES", "we", "us", "our") publishes mobile games, apps, updates and related services - together, our "Apps", and each an "App". These Terms of Service and End-User Licence Agreement ("Terms") apply to all of them. We show you these Terms when you first open an App, and you agree to them by accepting them there or by continuing to use the App after they have been shown to you. If you do not agree, do not use the App.
RANDM.GAMES LTD is a company incorporated in the Republic of Cyprus under company registration number HE 475066, having its registered office at 11, Stratigou Papagou str., 3091 Limassol, Cyprus. You can contact us at any time at info@randm.games.
These Terms cover our whole present and future catalogue. Our Apps differ from one another, so some sections describe features - purchases, subscriptions, advertising, accounts, leaderboards or social features - that a particular App may not have. A section applies to you only where the App you are using offers the feature it describes.
We may change these Terms where we have a valid reason, such as a change in the law, in the rules of the stores we publish through, in security requirements, or in how our Apps work. Where a change materially affects your rights or content you have paid for, we will give you reasonable advance notice in the App or by other appropriate means before it takes effect. If you do not accept a change you may stop using the App and uninstall it, and you keep every remedy consumer law gives you for content you have already paid for.
Apps obtained through the Apple App Store, Google Play or another store are also subject to that store's own terms.
2. Age and General-Audience Use
Our Apps are casual games made for a general teenage and adult audience. We do not make adult or sexually explicit games, we do not declare a target audience that includes children in the app stores we publish through, and we do not offer our Apps in the Apple Kids Category.
An age rating in an app store describes what an App contains rather than who it is made for. A low content rating means an App holds nothing unsuitable for a younger viewer; it does not mean the App is designed for, directed at or intended for children. Bright artwork, cartoon characters and a simple interface do not make an App child-directed either.
To use an App you must be at least 16 years old, unless the law of the country where you live sets a lower age for consenting to online services, in which case you must be at least that lower age, which is never below 13. If you are under 18, please make sure a parent or guardian agrees before you make any purchase.
Where an app store tells us that an account is below the applicable age, we limit processing to what the App needs in order to run and stay secure. Apart from that, we do not knowingly collect personal data from anyone below that age. If you believe someone below the applicable age has used one of our Apps, write to info@randm.games and we will take reasonable steps to delete any personal data we can identify, as described in the Privacy Policy.
3. Privacy and Security
Our Privacy Policy at randm.games/privacy-policy explains what personal data we process, the legal bases we rely on, who we share data with, how long we keep it and how you can exercise your rights. It is referred to in these Terms for information, but is not itself a contractual term.
Accepting these Terms is not, and is not treated by us as, your consent under data protection law. Where we need consent - for example for personalised advertising, or for storing or reading information on your device where that is not strictly necessary - we ask for it separately, and you can withdraw it at any time as described in the Privacy Policy.
We use appropriate technical and organisational measures to protect the Apps and the data we hold. No system is completely secure.
4. Licence and Acceptable Use
We grant you a personal, limited, non-exclusive, non-transferable licence to download, install and use our Apps for lawful, personal, non-commercial entertainment purposes, on compatible devices you own or control. For Apps obtained from the Apple App Store, the licence is also subject to the Usage Rules in the Apple Media Services Terms and Conditions, including Family Sharing where Apple makes it available. We may suspend or end this licence only as described in the Suspension and Termination section, or where the law requires it.
You must not:
- sell, rent, lease, sub-licence, distribute or otherwise transfer an App or your rights under these Terms;
- modify, decompile, disassemble or reverse-engineer an App, except where applicable law expressly permits this despite a contractual restriction;
- interfere with the operation, security or integrity of an App, or attempt to access its source code;
- use bots, cheats, exploits or other unauthorised automation;
- use an App for any unlawful purpose.
5. Updates and Availability
We may provide updates, including security, technical and content updates, and some updates may be needed for an App to keep working properly. We will supply the updates required by consumer law for digital content and digital services, and we will not materially reduce the functionality of paid content without a valid reason, and never without giving you the remedies consumer law provides.
We may add, change or remove features, and we may discontinue an App or a feature. Where we do, we will give reasonable advance notice in the App or on randm.games where that is practical.
You are responsible for your device, your internet access and any carrier or platform charges. We do not guarantee that our Apps will run on every device, network, region or operating system version.
6. Purchases, Subscriptions and Refunds
Some Apps offer optional in-app purchases, including virtual items, content, features and auto-renewing subscriptions. Before you buy, the App or the store shows you the item, the price including applicable taxes, the billing period and trial terms if the purchase recurs, the technical requirements, and how to cancel. Payment is taken by Apple, Google or another stated platform under their own payment terms.
Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period, or within the period the platform states. You cancel in your Apple App Store or Google Play account settings. Uninstalling an App does not cancel a subscription. Where a subscription includes a free trial, it converts to a paid plan unless you cancel before the trial ends, and unused trial time is not carried over.
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a contract for digital content or a digital service, including a subscription. For digital content such as a virtual item or an unlockable feature, by confirming the purchase you expressly request immediate supply and acknowledge that you lose the right of withdrawal once supply has begun. For a subscription, by confirming the purchase you expressly ask us to start straight away; you may still withdraw within 14 days, and where the law allows we may charge you for the part of the period already served. Your app-store receipt confirms the purchase.
This does not affect your statutory rights if digital content or a digital service is faulty, not as described or otherwise not in conformity with the contract. Refund requests are normally handled by the platform that took the payment, and contacting Apple or Google is the quickest route. If the platform will not deal with your request, write to us at info@randm.games and we will help.
7. Virtual Items
Virtual currency, in-game items, points, levels, progress and similar entitlements ("Virtual Items") are part of the licence we grant you. They have no monetary value outside the App, cannot be redeemed or exchanged for money or anything of real-world value, and may not be sold, traded or transferred outside the App unless an App expressly provides a way to do so. We may change, remove or rebalance Virtual Items as part of normal game development.
If we suspend or end your access because you have materially breached these Terms, unspent Virtual Items may be lost. If we close an App or a paid service for any other reason, we will give reasonable notice so that you can use up an unspent balance. Where you paid real money for a balance that cannot reasonably be used up, we will refund the unused part or provide an equivalent remedy, to the extent consumer law requires.
8. Advertising and Third-Party Services
Some Apps show advertising, and some contain none. Our Apps also use third-party services such as app-store billing, subscription infrastructure, attribution, analytics, crash reporting and advertising. Those providers have their own terms and privacy notices, which also apply to their part of the service. Our Privacy Policy lists the partners we use and the categories of partner we may use.
We remain responsible to you, as consumer law requires, for the Apps we provide. We do not control third-party websites or services you choose to visit from an App, and we are not responsible for their content or availability. Advertising is supplied by advertising networks rather than selected by us advert by advert.
9. Intellectual Property
Our Apps, including their code, artwork, animation, audio, text, design, interfaces, features and branding, belong to RANDM.GAMES or its licensors and are protected by intellectual-property law. You receive only the limited licence set out above, and all rights not expressly granted are reserved. You may not remove or obscure any copyright, trademark or proprietary notice. Trademarks belonging to other companies remain theirs.
If you believe that material in one of our Apps, or an advert shown in one, infringes your rights or is otherwise unlawful, write to info@randm.games with the subject line "IP Complaint", telling us who you are, what right you rely on, what the material is and where it appears. We review complete notices promptly, may remove the material, and will raise advertising complaints with the network concerned.
10. Suspension and Termination
You may stop using an App at any time by uninstalling it.
We may suspend or end your access where you materially breach these Terms, where the law requires it, or where continued access presents a security, fraud or safety risk. Unless immediate action is necessary or notice would be unlawful or impractical, we will give you reasonable notice and, where the problem can be put right, a chance to fix it.
When your access ends you must stop using the App and delete your copies. Ending your access does not affect rights either of us has already accrued, including in respect of content you have paid for, and the sections on intellectual property, on your consumer rights and our liability, and on governing law continue to apply.
11. Your Consumer Rights, Warranties and Our Liability
If you are a consumer, you have legal rights that these Terms cannot exclude, including the right to receive digital content and digital services that conform to the contract and that are supplied with the updates the law requires. Nothing in these Terms affects those rights.
If you are not a consumer, our Apps are provided "as is" and "as available" to the maximum extent the law allows, without implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free operation, or accuracy of results.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, and if you are a consumer, we are responsible for foreseeable loss and damage caused by our breach of these Terms or our failure to use reasonable care and skill, in accordance with the mandatory law of the country where you live. We are not responsible for business losses. If you are not a consumer, our total liability arising out of or relating to the Apps is limited to the amount you paid us for the relevant App or purchase in the 12 months before the claim.
12. Apps from the Apple App Store
This section applies in addition to the rest of these Terms where you obtain an App from the Apple App Store, and takes precedence over other sections for those Apps, except that the mandatory consumer rights described in these Terms always prevail.
These Terms are between you and RANDM.GAMES only, not with Apple, and RANDM.GAMES, not Apple, is solely responsible for the App and its content.
Apple has no obligation to provide any maintenance or support services for the App.
If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App, if any, to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.
Apple is not responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
If a third party claims that the App or your possession and use of it infringes their intellectual property rights, RANDM.GAMES, and not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of these Terms Apple will have the right to enforce them against you as a third-party beneficiary.
13. Governing Law, Complaints and Disputes
These Terms are governed by the law of the Republic of Cyprus.
If you are a consumer, you keep the protection of the mandatory rules of the law of the country where you habitually live, and the choice of Cypriot law applies only so far as it does not take that protection away. If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you may bring proceedings against us either in the courts of Cyprus or in the courts of your own country, and we may bring proceedings against you only in the courts of your own country. Consumers elsewhere keep any equivalent rights their local law gives them. If you are not a consumer, the courts of Cyprus have exclusive jurisdiction.
Please contact us first at info@randm.games - most problems are sorted out quickly. Consumers in the EU or EEA may also use the alternative dispute resolution procedures available in their own country. We are not obliged to, and do not undertake to, take part in proceedings before a consumer arbitration body.
14. General
If any provision of these Terms is found unenforceable, the rest continues to apply. A delay in enforcing a term is not a waiver of it.
We are not liable for any delay or failure to perform caused by events outside our reasonable control. This does not remove any refund or other remedy consumer law gives you where a service is not supplied.
You may not transfer these Terms or your rights under them without our consent. We may transfer them to an affiliate, or in connection with a merger, acquisition, reorganisation or sale of assets, provided this does not reduce your rights under these Terms or under consumer law.
These Terms, together with any additional terms shown to you in a particular App, are the entire agreement between you and RANDM.GAMES about the Apps.
We may give you notice in an App, on randm.games or by email if you have given us an address. You can give us notice at info@randm.games.
These Terms are written in English. If we provide a translation, the English version applies unless the law of the country where you live requires otherwise.